My Well Track Solutions Inc. ("Company", "we", "us", or "our") understands that mental health data is among the most personal information a person can share. This Privacy Policy describes how we collect, use, and protect information gathered through mywelltrack.com and the WellTrack platform. We are committed to handling your data with the care and respect it deserves.
WellTrack is a mental wellness platform, and we recognize that the information users share — including mood data, self-assessments, and emotional wellbeing indicators — is highly personal. We do not sell user data. We do not use individual wellness data for advertising. We build our data practices around a fundamental commitment: your mental health information exists to help you, and we treat it accordingly.
We may collect personal information including your name, email address, and institutional affiliation when you register for or access the WellTrack platform. During platform use, we may collect wellness-related data including mood check-in responses, self-assessment results, module activity, and usage patterns. This data is used to personalize your experience, track your progress, and improve the platform. We also collect non-personal technical information such as IP address, browser type, device data, and usage analytics through standard web tools.
Your information is used to:
Where WellTrack is deployed through a university, college, employer, or other institutional partner, that institution may receive aggregate and anonymized platform usage data for reporting and program evaluation purposes. Individual user data is not shared with institutions in personally identifiable form without your consent, except as required by law or as described in the applicable institutional licensing agreement. Please contact your institution for more information about their specific data reporting arrangements.
We do not sell or rent personal information. We may share information with trusted service providers who assist with operations and communications, subject to confidentiality obligations.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging origination opt‑in data and consent; this information will not be shared with any third parties.
If you opt in to receive SMS messages from My Well Track Solutions Inc., your mobile number will be used exclusively for promotional and marketing communications. SMS is not used to deliver mental health alerts, crisis resources, or platform notifications.
We use cookies and similar tracking technologies to maintain session functionality, analyze site usage, and deliver a consistent user experience. You may manage cookie preferences through your browser settings. Continued use of the platform following this disclosure indicates your consent to our cookie practices.
We apply industry-standard administrative, technical, and physical safeguards to protect the personal and wellness data entrusted to us. Given the sensitive nature of mental health information, we apply heightened care to our security practices. However, no digital system is entirely without risk, and we cannot guarantee absolute protection against unauthorized access or data loss.
Depending on your state or country of residence, you may have rights to access, correct, export, or request deletion of your personal information. To submit a privacy request, contact us at support@mywelltrack.com or through mywelltrack.com. We will respond in accordance with applicable privacy law.
The WellTrack platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been submitted, we will promptly remove it.
Our website and platform may reference or link to third-party wellness resources, academic institutions, and partner sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
This Privacy Policy may be updated periodically. Revised versions will be posted to mywelltrack.com. Continued use of our platform following any revision constitutes your acceptance of the updated policy.
My Well Track Solutions Inc.
1979 Morgantown Rd
Bowling Green, KY 42101, United States
Website: mywelltrack.com
Phone: (888) 390-9685
Email: support@mywelltrack.com
